Frequently Asked Questions

• When will my order ship? Where will it ship from?

  Orders typically ship out 1 to 2 business days after they are placed. All orders ship from our Texas warehouse.

  You'll receive an email with tracking information once your order is on its way.

• Do I have to oil my board?

  It is not necessary to use oil, however, oiled cutting boards are more hygienic, less likely to crack and look great. Oil helps to keep mold from growing and reduces water absorption which can lead to warping or cracking. It keeps your boards hydrated and gives it a nice finish but isn’t needed.  

• Are any chemicals used to grow bamboo?

  All our bamboo is grown without the use of pesticides, fertilizers, chemicals or artificial irrigation. Bamboo is considered one of the most sustainable resources in the world because of the gentle harvesting process. When harvesting bamboo, the root system is left in place, which allows for quick regrowth.   

• How is bamboo treated during manufacturing? Are any dyes or stains used on your bamboo products? What is the process?

  Bamboo is split and then boiled and/or heated with steam and pressure before it’s glued into boards using food-safe adhesives. A longer heat/steam process is what creates the caramelized color in the dark boards.  There are no colors added. The color of bamboo may vary based on how long it is under heat treatment. The longer the heat treatment, the darker the color. After the boards are made, mineral oil is applied.