Frequently Asked Questions

• When will my order ship? Where will it ship from?

  Orders typically ship out 1 to 2 business days after they are placed. All orders ship from our Texas warehouse.

  You'll receive an email with tracking information once your order is on its way.

• Are any chemicals used to grow bamboo?

  All our bamboo is grown without the use of pesticides, fertilizers, chemicals or artificial irrigation. Bamboo is considered one of the most sustainable resources in the world because of the gentle harvesting process. When harvesting bamboo, the root system is left in place, which allows for quick regrowth.  

• How is bamboo treated during manufacturing? Are any dyes or stains used on your bamboo products? What is the process?

  Bamboo is split and then boiled and/or heated with steam and pressure before it’s glued into boards using food-safe adhesives. A longer heat/steam process is what creates the caramelized color in the dark boards.  There are no colors added. The color of bamboo may vary based on how long it is under heat treatment. The longer the heat treatment, the darker the color. After the boards are made, mineral oil is applied.  

• What is the clear lacquer made of? And why is it on the bamboo?

  The bamboo utensils are coated with a food-safe lacquer to ensure their durability. For consumer safety, our products are regularly tested for compliance with all FDA requirements and recommendations. Coatings are tested to make sure there are no toxic materials including phenols or heavy metals (cadmium, lead, etc.). The coating used is BPA-free.